Returns and Complaints
After receiving the products, you are entitled to terminate the Agreement without giving reasons within 7 (seven) days provided that the products are still unused and factory sealed. You have to inform S C Smoke Shop of the termination via email and have to return the products immediately.
The costs of the return shipment will be at your expense. You bare the risk during this transportation. In the event payments have already been made, S C Smoke Shop shall, after receiving the products concerned, refund the money of this Agreement – including shipment costs – to you within 30 (thirty) days.
You can file a complaint relating to the Website with S C Smoke Shop by filling out the contact form on the contact page of the Website. S C Smoke Shop will respond to the complaint as soon as feasible.
Complaints with respect to the delivered products will only be handled if communicated to S C Smoke Shop within 30 (thirty) days of delivery of the products, with a detailed description of the nature and extent of the concerning defect. After this period has expired, the delivered products are deemed to have been found satisfactory and the delivery has been unconditionally accepted.
If S C Smoke Shop is of the opinion that a complaint is justified, it is obliged only to deliver replacement products as soon as possible without you being entitled to compensation for any damages. The costs of both return consignments, repair and/or replacement will be paid by S C Smoke Shop.
The obligations of S C Smoke Shop referred to in this article will not be applicable in the event that the defect to a product has been fully or partially caused by any incorrect, improper, careless or incompetent use and/or if you have made any modifications to the products.